Testimonials

Below are extracts from some of the most recent letters and e-mails we have gratefully received.

All these testimonials have been reproduced with the writer’s very kind and full permission to do so.

 

If you wish to write or e-mail any comments of your experiences with the Film Vault we will of course only reproduce them in whole or in part on our web site if you have given us approval to do so. Our e-mail details can be found on our Contact us page – thank you. (Original documentation is available for inspection of authenticity from our offices by the relevant authorities).

I personally don't have e-mail, it was my son Stephen that dealt with you. I wanted to write and express my gratitude to your business for dealing so professionally at every stage with purchasing my late husbands very large collection he had cherished and built up over the last 10 years. Having now moved to my new little flat I thought I must say thank you, I didn't want my appreciation to go unnoticed.

Mrs A.Windsor, Christchurch.

Thank you for my cheque that arrived this morning. And please thank your driver again for taking so many boxes down all those stairs, poor man, but he kept smiling, or was that a grimace? With pleasure I shall be recommending Film Vault as a company that is a very professional and caring.

Miss D.Ainsley, Basingstoke.

I got your name off our Office Blog as being recommended. Glad I dealt with you now spot on, very nice people you have there and so very polite. Makes such a change.

Mr E.Warren, Harrogate.

Excellent all round service, very happy with your offer and subsequent payment. Only good things to say about you.

Mr T.Burns, Godalming.

A service from beginning to end that was second to none. You are miles ahead of any other internet company I have dealt with for customer service, that experience was a real pleasure and apart from packing up endless boxes, an absolute pleasure. I have put a big notice in our Village Hall telling everyone of your excellent service.

Mr B.Ashley, Penzeance.

Good show Film Vault. One more big list and you've had the lot and I reckon you'll have just about paid for a two week holiday for the family. I won't be collecting anymore so thought I should write in now with my little round of applause to you all. Best thing I've done clearing everything out, and i certainly picked the best company around to do it with. All the best and I'll send the last listing in next week for you. P.S - Prefer 1st Class tickets so do your best !!!!

Adrian Davidson, Somerset.

Big thankyou's for definitely the easier option than auctions and booties. Whatever was I thinking wasting all that time before. Second time of dealing with you and there will be a third. Great company you have.

Mr.D.Waters, Tunbridge Wells.

Excellent levels of service and comms throughout. I'm sticking with you now, back soon. Lots of thanks.

Mr.C.Lyons, Wiltshire.

Please pass on my thanks and appreciation to all the ladies who helped me in the past (Jennifer, Jacky & Pauline).Also, thanks to Film Vault for being the friendliest, most efficient company I have had the pleasure to deal with.

Mr. S.Alwan, Chesham.

What thoroughly nice people you all seem to be, I wish my company fed our lot on whatever they feed you guys on; a real pleasure doing business with you, very efficient and worry free.

Mr T. Castle, Manchester.

Excellent and speedy responses to my questions, high attention to detail from beginning to end, very clear and pleasant correspondence. Thankyou very much.

Ernie Jacobs, Taunton.

Everytime I deal with you I cannot be more impressed by your companies' excruciatingly polite correspondence. It isn’t automated and anonymously signed off in bulk without a care in the world, closely followed by junk mail as your name has been passed on to every Tom, Dick and Harry. I have to say I am so confident when I deal with you, I feel welcomed every time, dealt with as an individual, and above all else shown some respect and courtesy. I thought you deserved to be complimented; I feel guilty not having done this months ago for you. By all means please copy this onto your testimonial page.

Mr.C.McPherson, Arundel.

Most companies are very clever at appearing to be genuine, competent and all caring. But very few rarely are the genuine article. You are one of them Messrs Film Vault, well done, an excellent business experience.

Messrs. Albertson and Broussard, Hampstead.

When I arranged to have my 12 or so boxes collected with your telephone people I mentioned that my wife had fallen over the boxes (my fault I know) and had fractured her arm. I remember saying she was going to hit me with the plaster when it dried (thankfully she has forgotten to do that so far). I also remember joking to you that you had better deduct for any cases that she may have broken. And this is the bit I want your customers to know, a most beautiful bouquet arrived from your company just one day later addressed to my wife from all at the Film Vault with a message of sympathy for her situation. That really must have cost a few bob and we have never dealt with you before. We were both speechless – if that isn’t the pinnacle of customer care then someone had better tell me what is. You guys are blinking marvelous, what a genuinely caring company, thank you so very much, I’ve attached a picture of it being held by my wife complete with plastered arm! Thank you just doesn’t cover it.

Mr.P.Charles, Surrey.

My wife and I felt compelled to write in to emphasis our high praise for the excellent and very easy experience we have just had with Film Vault. I read your Testimonials before contacting you with our worldly possessions we needed to sell never thinking that we would be wanting to contribute to it. But we are because you deserve all the praise you get.

Mr and Mrs.B.Morrison, Putney.

I would just like to thank everyone at Film Vault for a pleasant, hassle free transaction.Very professional service all round, highly recommended. Thank you very much.

Mr.C.Smith, Durrington.

Just to say thank you for the cheque received today for my collection of CDs and DVDs, I shall recommend you to anyone who has collections to sell, great help and communication from all of your staff, well done. Yours must be one of the best companies I have had the pleasure in dealing with.

Mr.J.Anderson, Norfolk.

Goodbye DVD and CD, hello Blu-ray and download. Thanks for taking everything Film Vault, great price, best service, you did me proud.

Mr T.Brady, Carshalton.

Under our circumstances it was a breath of fresh air to be dealing with a company not intent on behaving like vultures. So I thank you again for your professional conduct last month throughout the process of buying all of our late sons' very large collection and especially for not trying to take advantage at a very difficult time in our lives, unlike pretty much everyone else. Thank you so much.

Mrs.A.Darling, Richmond

Thanks again to everyone involved with the transaction at Film Vault. Absolutely flawless customer support and service. Quite easily the best company I've ever had the pleasure to deal with.

Mr C. Powers, West Midlands

I write to say how wonderful your service is and you treated me as an individual, not just another 'customer'. The whole process went smoothly and it was a really first-class company that I was dealing with! I should have contacted you from the start instead of putting innumerable listings on a certain auction website and getting nowhere.

Mr G.Gilbert, London

May we commend both your service and aptitude throughout. May I also personally thank your Accounts Office for going the “extra mile” in ensuring correct allocation of monies to the parties concerned.

On behalf of Messrs Bertie and Shilling, London

Very happy and full of praise. Thankyou.

Dr.R.Kemp, Isle of Wight

May I thank your FilmVault for the meticulous, speedy and caring way you cleared all of my shops’ entire stock. It was so embarrassing for me but I was so impressed with the way you arrived promptly and handled everything like you’ve done it a thousand times before (well you probably have). I will never forget the cup of tea Jim made me when I got upset. My two regrets…I had to sell everything to pay my debts and secondly you had no job vacancies. I won’t forget you all.

Ms.S.Johnson, Birmingham

Please do pass on our complete satisfaction. I think it’s five or six times we have sold to you now, and my sister twice. I thought it time I wrote in to thankyou.

Mrs A.Marshall, Brighton

What a simple way of selling all the bits you no longer watch or listen to. I’m definitely going to spread your name around my factory. Thanks for all the help and advice and of course my money !

Wayne Charter, Liverpool

I have dealt with some very unpleasant companies in my time and you know it really does make such a nice change to find a company that is both friendly and you can trust. I’ll be back.

Mr S. Moore, Kent

What a genuine business you have, I was waiting for something to go wrong in picking up so many boxes. But it all happened exactly as you said it would right down to the cheque arriving. Gosh I am impressed, thank you.

Mr A. Charles, Isle of Wight

I am so pleased that I was recommended to Film Vault, haven’t you won an award yet for that kind of service?.

Mr P. Ainsworth, Surrey

When I weighed up the extra money I was getting selling my box sets on e**y but being left with everything else, all the time I spent weekends doing it, grumpy wife going to the post office in her lunch breaks; you guys have not only saved my sanity but I’m actually better of in time and money I’m sure. I have seen the light as they say, and my wife now talks to me again (shame)!!.

(better not print my name), Pembrokeshire

This is a great stress free service you offer and I wish you all the success for the future.

Mr D. Magee, Lancashire

Very reasonable valuation, very pleasant staff, very easy transaction, very pleased.

Mrs.C.Dunlop, Chesterfield

Many thanks for such a pleasant and easy experience with your company.

Mrs A.Hamilton, Kent

A pleasure to recommend you to anybody who's lived the auction nightmare and been completely messed around. What a refreshing change to do business with a professional outfit, I'll be back and I'll certainly be recommending you to all I know.

Dr Peter Ashley, Oxfordshire

Another seamless transaction... thanks again everyone at The Film Vault

Paul Middleton, Worcester

Old fashioned courtesy, politeness, and trust, that would be my response of the Film Vault. As a senior citizen (very) it is most comforting to know it is still practiced.

Mrs A. Lipton, Dorset

You are a well run, smooth operation and it shows. I improve businesses for a living and I must say I don't think there would be much work on for me in your firm. Very fair price you offered and I shall certainly recommend you where I can.

Mr B. Price-Davies, Richmond

I want to thankyou for the very excellent service you endeared us with over my late father's film collection, and for sending us the twenty or so boxes we needed to pack them all into. It breaks my heart that I had to let them all go, but I am genuinely pleased they have gone to Film Vault where quite a few had ironically come from when you did rare title searching all those years ago. You do deserve your lengthy success. Thankyou.

Martha Jacobs, Surrey

Why has it taken me so long to find you, I reckon i've lost a fortune in time and money messing about selling my stuff thru (edited out two business names). I'll be back and with some more new customers for you.

Dave Heron, Shropshire

Blimey that was a bit too efficient, very commendable. Its a good job we don't put feedback from customers where I work onto our website !

Jerry, Hampshire

Totally in awe of how simple that all was, and so pleased with the valuation and subsequent prompt payment - and you can put that on your website. People need to know just how good your company really is.

Ms J.Willow, Kensington, London.

My families fourth time of using you and we had to e-mail to let everyone know of our absolute satisfaction everytime we have dealt with Film Vault. You are a fantastic company and Steve in reception is always so happy. You are the one business we can absolutely declare our complete trust in, please last forever.

The Bells family, Glasgow.

Easy site, quick response, fast collection, prompt payment.... Well done Film Vault, I'll be back, no more auction sites for me.

Mr R.Stratton, Ipswich.

I had to write and express my sincere thanks for a job well done. Great doing business with you all, I was told to trust you and my work colleagues were spot on. That was almost enjoyable, other than packing 16 boxes up; it took over my lounge and almost got me divorced but I'm taking the wife on holiday with your cheque so she's happy now. I'll raise a glass to you all when I get there, thanks again.

Mr. P.Henry, Suffolk.

Just a quick line to extend my thanks for all your help with selling a big chunk of my film collection. I'll definitely be recommending you to all my friends as a no nonsense, non standing out in the cold on a Sunday morning, alternative disposal of films.

Mr.R.Preston, Devon.

I recently sold you part of my collection of films and I would just like to thank you for the fast and very professional way you handled the matter. These days its hard to find a company who look after their customers the way you do. People are very quick to complain so I would like to take this opportunity to thank you all. Hope to use your service again in the future.

Mr.M.Longman, Leicestershire.

Your support and patience during our bereavement was exemplary and the sale of my Uncle’s most massive collection went smoothly and payment was made as you promised. They should clone your company.

Mr.T.Parsons, Cornwall.

Now I know why you were so strongly recommended to us

The Kempson Family, Glasgow.

Thankyou for my cheque for £3,342 for my late husbands’ collection. He loved and cherished every one of those films (but I won’t miss dusting them all)... You acted so professionally and you were all so sweet – thank you my dears for everything.

Mrs B.Ashley, Oxfordshire.

Thankyou so much everyone at Film Vault. A company that’s polite, helpful and honest…now that’s worth remembering.

Mrs C. Simmonds, Weymouth.

Easy and Smooth from beginning to end – Thankyou.

Mr T.Adams, Torquay.

My mate reckoned you were the best people to sell my stuff to and we had heard about you on the forums from other blokes who had sold to you. I know I’d get more if I sold them all one at a time but you guys are good and don’t mess about and I got my money quickly. I want to marry your girl on reception. Catch you guys again sometime.

Mr P.Jacobs, Oxford University.

Despite you being recommended to me twice I’m always the sceptic and did pause for a moment when I saw my collection worth over £2000 being driven off down the road in the back of a Parceline truck. To be perfectly honest I did wonder and didn’t sleep very well that night. As you know I telephoned the very next afternoon and was told by a very friendly lady in your customer care that it had safely arrived and was being checked in. To my relief I subsequently received your cheque as promised. I really had nothing at all to worry about did I?
Thank you Film Vault for giving me my trust back within our good old British companies again. I shall certainly use you again and be very happy to recommend you to all my friends.

Mr.J.McCloud, Glasgow.

Tried Eb@y twice now, wouldn’t bother again now that I have found you. Far less hastle, and so re-assuring dealing with people who care.

Miss S.Shelley, Essex.

I think your valuers are spot on and your service is magic, my whole family use you and several guys at work

Mr.J.Adams, Stratford.

You bought my brothers’ collection and he was very happy with how easy it all was to do. Now you’ve bought mine as well for £300 more than I thought it was worth and I work for HM* so I know the values. I shall recommend you to all

Mr Shaw, Telford.

What wonderful people you are and what a wonderful company you have. You could teach the big boys a thing or too about customer service. Even the couriers you use were friendly and polite. What do they feed you all on ???

Miss J.Springer, Warwickshire.

14 big boxes of Videos, CD’s, Games and DVD’s. No wonder we had no
money and no space... Thanks for the painless transaction and even bigger thanks for the £1341. Now we can afford to do it all over again. No,No,No

The Kempson family, Norfolk.

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