What happens once you receive my collection?

Your collection would normally take no more than one working day to reach us.

Once received, our trained warehouse team Ian, Dave, Shane, Dean, Charlene and Sarah will “check-in” your items within 3 – 4 working days. They will check that everything we originally valued is present and is in the condition we were expecting relevant to your valuation.

Assuming there are no problems, then your paperwork is immediately sent up to our Accounts Office where Cassie and her team will process your full payment within one working day and send out by First Class Post.

If any items were not in the condition expected of them a re-evaluation will have to take place on just, and only those items, to reflect the actual condition they are in and therefore their true market value (as referenced within our "Valuation Results" e-mail to you and "What condition is acceptable" page of this website) and you will be further contacted by telephone immediately we have the results which will normally take at least a further 48 hours.

Also see:

How should I list my titles?

What condition is acceptable?

Is there a minimum number I can list?

My list is ready what do I do now?

What happens when you receive my listing?

What happens next if I accept your valuation?

Or return to: Selling your collection

Any Questions?

If anything at all is unclear to you or you have any questions or comments you wish to make please never hesitate to call our Reception Team on:

01865 739 600 or local rate 0845 500 57 57

If our lines are busy or you have called whilst our switchboard is closed a message facility is always available. Simple leave your name and telephone number and we will be pleased to return your call as promptly as we can, including weekends and evenings.

E-mail: mail@filmvault.co.uk Telephone: 01865 739 600 or (local rate) 0845 500 57 57