What happens next if I accept your valuation?

  • Our reply to you by email will contain the assessment by our Valuation Department.

  • If a valuation/ offer has been made, you will be given 10 days to consider.

  • If you are minded to accept then it will be our pleasure to provide details of packing and collection arrangements by reply email.

  • All collections are completely free and are made by our couriers or our own transport within England, Wales and Scotland*.

  • Each box being collected from you must be clearly labelled with the following address:
    FILM VAULT
    OXFORD
    OX44 9EJ

  • An official receipt will always be given by ourselves or our couriers upon collection and from that moment all boxes are fully insured against loss or damage in transit, providing that adequate packing material has been used within each box and adequate packing tape has been used to seal each box.

Also see:

How should I list my titles?

What condition is acceptable?

Is there a minimum number I can list?

My list is ready what do I do now?

What happens when you receive my listing?

What happens once you receive my collection?

Or return to: Selling your collection

FAQs

Q: Do I really need to use packing material within the boxes I send to you as directed by your "Packing/ Collection details" email?

A: Yes, it is essential to please use either bubble wrap, scrunched newspaper, carrier bags or any other suitable material around the inner sides of the box to protect your items against accidential damage whilst in transit.

 

Q: What happens if my items do get damaged in transit?

A: If your items were packed using adequate packing material and the box was sealed with sufficient packing tape then our full and free insurance will cover every item and you will be paid within the normal time frame.

 

Q: What happens if I haven't used any packing material?

A: Our insurance on your box will be void and delays in your payment can be expected whilst your damaged goods are inspected by the couriers own insurance company. For the sake of preventing such unnecessary delays please always use packing materials as requested.

 

Q: What do you do with all the boxes and packing material?

A: All boxes and packing material are meticulously recycled in line with local authority recommendations.

 

Q: Do you supply boxes in which to pack our items?

A: Unfortunately not.

 

Q: Can I use "plastic crates" to pack my items in?

A: Yes, providing thay have a lid which can be taped down securely.

 

Q: What would you suggest is the correct size box to use?

A: In our valuation/ offer email, you will notice we suggest how many boxes you should use in which to pack your items. We base this on an "average" size box being a 2ft/ 60cms cubed. We wouldn't suggest using "crisp" boxes because of the high risk of these flimsy boxes bursting open in transit.

 

Q: What happens if I accept your offer after the 10 days have elapsed?

A: I'm afraid a reassessment of value will have to be undertaken on your original listing to be completely in line once again with current market values. Whilst this may result in an increase it is more than likely to result in a lower valuation being given following the market trend of most disc orientated products.

 

* Excluding, with regret, the following Highlands and Islands postcodes:

FK17-99, G83, HS1-9, IV1-28, IV33-56, IV63, KA27-28, KW1-17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3.

Copyright © 2008 - FILM VAULT™ - All rights reserved